Simpson’s Contemporary Quotations, compiled by James B. Simpson. 1988.

NUMBER:
2145

AUTHOR:
Harold S Geneen, former Chairman, International Telephone and Telegraph

QUOTATION:
It is an immutable law in business that words are words, explanations are explanations, promises are promises—but only performance is reality.

ATTRIBUTION:
On why management sometimes accepts underachievement, ib

SUBJECTS:
The World: Business: Executives